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User manual

POS System

A cashier sells and prints the receipt even when the internet is down, and a manager closes the day's shift and knows the till difference in a minute instead of an hour of counting.

A till that works even when the internet is down, with returns and discounts that need permission, and closes the day with a till difference worked out for each cashier.

20 tasks 5 FAQs

What the system does

  • Fast cashier screen
  • Works without internet
  • Shifts
  • Stock
  • Reports
  • Accounting link

Works with

This system needs the following and switches them on with it:

Tasks

How do I open a new cashier shift?

  1. From the sidebar, go to Point of sale then select Cashier screen (or navigate to Shifts and click Open shift to open the shift modal).
  2. If there is no active shift, the open shift modal will appear.
  3. Select your assigned Register.
  4. Enter the Opening float amount (cash present in the register drawer before selling starts).
  5. Click the Open shift button.
Screen
Point of sale › Cashier screen
Permission needed
POS - Shifts / Open shift

How do I record a quick sale using the barcode reader?

  1. Open the Cashier screen.
  2. Scan the item barcode with the reader; the item is immediately added to the cart with quantity 1 at its default price.
  3. With each consecutive scan of the same barcode, the quantity increments by 1 with total updating automatically.
  4. Click the desired payment button (Cash, Card, CliQ) to complete the sale.
Screen
Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen

How do I sell multiple quantities of an item with a single barcode entry (e.g., 5 items)?

  1. On the cashier screen, type the quantity and an asterisk in the search or barcode field, e.g.: 5*.
  2. Scan the item barcode immediately after the asterisk (or enter the barcode string and press Enter).
  3. The system adds 5 units of the item directly to the cart without needing to scan it 5 times.
Screen
Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen

How do I search for an item by name or catalog without a barcode?

  1. On the Cashier screen, click the search bar at the top or press the search shortcut key.
  2. Type a few letters of the item name or category.
  3. Click on the item's picture or title from the product grid to add it directly to the cart.
Screen
Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen

How do I apply a discount to an invoice on the cashier screen?

  1. After adding items to the cart, click the Discount button at the bottom of the invoice.
  2. Enter the discount percentage or a direct cash discount value.
  3. Total and tax are recalculated automatically.
  4. (Note: this action requires discount permission, otherwise a prompt will state: "You do not have permission to grant discounts").
Screen
Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Apply discounts and change prices

How do I record cash payments and calculate change for the customer?

  1. After completing the cart, click the Cash button.
  2. The cash collection modal appears displaying the total invoice amount due.
  3. Enter the cash received from the customer (or use quick cash denomination buttons).
  4. The system immediately calculates and displays the Change to return to the customer.
  5. Click Confirm or press Enter to open the cash drawer and print the receipt.
Screen
Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen

How do I record payments via credit card or debit card?

  1. Once the cart is finalized, select the Card payment option.
  2. Swipe or tap the card on the banking POS payment terminal.
  3. Once the payment terminal issues an approval slip, enter the bank transaction reference number (optional) on the cashier screen.
  4. Click Confirm to record collection and print the receipt.
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Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen

How do I record payments via CliQ service?

  1. On the payment screen, select the CliQ payment method.
  2. Once the customer transfers the funds and you confirm notification arrival in the business account, enter the reference transaction number.
  3. Click Confirm to post payment and issue the invoice.
Screen
Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen

How do I split payment between cash and card on a single invoice?

  1. On the cashier checkout screen, choose the Split / Multiple Payment option.
  2. Enter the amount paid by card first (must not exceed invoice total).
  3. The remaining balance moves automatically into the Cash field.
  4. Enter cash received and confirm the transaction to log both tender methods on the same invoice.
Screen
Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen

How do I print or reprint a thermal sales receipt (80mm)?

  1. When finalizing each sale, the system prints the receipt automatically if a receipt printer is paired.
  2. To reprint an earlier receipt: go to the sidebar and select Sales and returns.
  3. Search for the invoice by number or timestamp.
  4. Click the Receipt icon then click Print to launch the 80mm thermal receipt format for immediate printing.
Screen
Point of sale › Sales And Returns
Permission needed
POS - Sales and returns / View

How do I temporarily park (hold) an invoice to serve another customer and then resume it?

  1. When a customer is not ready to pay, click the Hold Invoice button on the cashier screen.
  2. Cart contents are preserved in held invoices, clearing the screen to serve the next customer.
  3. When the customer returns, click the Held Invoices button at the top of the screen.
  4. Select the held ticket to restore all its items and proceed to payment normally.
Screen
Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen

How do I close a shift at end of day and count the register drawer?

  1. From the cashier screen, click the Close shift option (or go to Shifts and click Close shift to open the closing modal).
  2. Count physical cash in the drawer and enter the figure in the Counted cash in drawer field.
  3. Sum card terminal settlement slips and enter total into Card slip total.
  4. Enter total CliQ transfers, and add any explanatory remarks.
  5. The system immediately calculates expected totals vs. counted totals, showing whether the shift is Balanced or has a Surplus/Shortage.
  6. Click Confirm Close.
Screen
Point of sale › Shifts
Permission needed
POS - Shifts / Close own shift

How do I generate and print shift reports (X Report and Z Report)?

  1. X Report (Mid-shift without closing): Go to Shifts, open the active shift, and click X report to review real-time mid-shift sales.
  2. Z Report (Final after closing): After closing the shift, open the closed shift and click Z report.
  3. A formal PDF report opens detailing gross sales, returns, net sales, taxes, discounts, and drawer cash variance with signature lines for cashier and supervisor.
Screen
Point of sale › Shifts
Permission needed
POS - Shifts / View

How do I process a return (refund) for an item from a previous sales invoice?

  1. Go to the sidebar under Point of sale then select Sales and returns.
  2. Locate the original invoice using the invoice number or customer phone.
  3. Click the Refund action button to open the return modal.
  4. Specify return quantities for each item (cannot exceed original quantity sold).
  5. Choose the Refund method (cash or card) and state the Reason for refund.
  6. Click Confirm; the system prints a return slip, returns items to register warehouse inventory, and adjusts accounting ledger balances.
Screen
Point of sale › Sales And Returns
Permission needed
POS - Sales and returns / Refund

How do I void an erroneous sales invoice in an open shift?

  1. Go to Sales and returns.
  2. Select the erroneous invoice (provided the shift in which it was issued is still Open).
  3. Click the Cancel action button to open the void confirmation modal.
  4. Enter a clear Reason for void.
  5. Click Confirm; the financial impact of the invoice is voided, inventory returns to warehouse, and invoice status updates to Voided.
Screen
Point of sale › Sales And Returns
Permission needed
POS - Sales and returns / Void

How do I operate the cashier screen when the internet is disconnected?

  1. The system continues operating without disruption because product catalogs and prices are cached locally in the browser.
  2. Continue scanning items, processing sales, collecting cash, and printing receipts as usual.
  3. An Offline badge appears on locally issued tickets.
  4. As soon as internet connectivity is restored, the system automatically synchronizes all local transactions to the server in batch without duplicates.
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Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen

How do I add a new cashier cash register and link it to a specific warehouse?

  1. From the sidebar, go to Point of sale then Registers.
  2. Click the Create New Register button to open register creation.
  3. Enter the Register name (e.g., Register 2 - Mezzanine Floor) and Code.
  4. In the Sells from warehouse field, select the warehouse from which sales at this register will be automatically deducted.
  5. Ensure the Active option is toggled on, then click Save.
Screen
Point of sale › Registers
Permission needed
POS - Registers / Add

How do I configure scale barcode scanning for weighed items (produce, meat, cheese)?

  1. From the sidebar, navigate to POS settings.
  2. Go to the Scale barcodes section.
  3. Enable the Read weigh-scale labels (produce, meat, bakery by weight) option.
  4. Configure Prefixes configured in your digital scales (e.g., 21, 99).
  5. Configure Item code digits and designate whether trailing digits represent weight in grams or total price.
  6. Click Save.
Screen
Point of sale › POS settings
Permission needed
POS - Settings / Edit

How do I view daily sales reports and best-selling items?

  1. From the sidebar, enter POS reports.
  2. Select desired report type:
  • Sales by day
  • Sales by cashier
  • Sales by payment method
  • Best-selling items
  • Shift log
  1. Select date boundaries in From and To fields; tables render showing revenue, cost, profit margins, and quantities.
Screen
Point of sale › POS reports
Permission needed
POS - Reports / View

How do I configure the allowed days limit for invoice returns?

  1. From the sidebar, enter POS settings.
  2. In the Pricing and returns section, go to the Return period (days) field.
  3. Enter the statutory return window in days (e.g., 3, 7, or 14 days), or set to 0 to remove time limits and allow returns indefinitely.
  4. Click Save.
Screen
Point of sale › POS settings
Permission needed
POS - Settings / Edit

Frequently asked questions

Why does the message "Open a shift first: Cannot sell without an open shift" appear?

The system strictly enforces having an active shift open in the name of the cashier and their register before processing any sale, ensuring audit integrity and cash drawer balancing. Open a shift from the cashier screen and log your opening float to start selling.

Screen
Point of sale › Cashier screen
Permission needed
POS - Shifts / Open shift
Why does the system refuse to accept a card or CliQ payment amount greater than the invoice total?

For electronic tenders (bank card or CliQ), the system alerts: "Card or CliQ amount is greater than invoice total. Excess can only be tendered in cash". The system blocks excess electronic payments because the business does not provide cash-back withdrawal services via card terminals.

Screen
Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen
Why can't I void an old sales invoice?

If you attempt to void an invoice and receive the message "The shift for this invoice is closed", it is because the shift in which the invoice was generated has already been finalized and audited. In this scenario, voiding is prohibited; you must use the Refund button instead to return the item and amount within the currently open shift.

Screen
Point of sale › Sales And Returns
Permission needed
POS - Sales and returns / Void
Why does the message "The register has an open shift. Close it first" appear?

Two cashiers cannot operate concurrently on the same register under two active shifts. If this message appears, it means the attendant on the previous shift did not close their shift on this register. Ask the supervisor or previous cashier to access Shifts and close the prior shift first.

Screen
Point of sale › Shifts
Permission needed
POS - Shifts / Close own shift · POS - Shifts / All shifts, including closing other cashiers’ shifts
Why don't items appear on the cashier screen?

The POS module relies entirely on the Suppliers and inventory system. If the cashier screen is empty, verify:

  1. "Suppliers and inventory" is enabled for the business.
  2. Items are entered with the Active flag enabled on their item card in inventory.
  3. The item is present in the warehouse linked to this cashier register.
Screen
Point of sale › Cashier screen
Permission needed
POS - Sales and returns / Sell on the cashier screen

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