E-Commerce Platform

1. From the side menu, go to Online Store and select Store products.
2. Click the New product button (or Created) to open the product modal.
3. In the Item section, select the item pre-configured in the inventory system (pricing, quantity, name, and tax are pulled automatically from inventory).
4. In the Display in store section, activate the Published toggle to make it visible to storefront shoppers.
5. Click Save.

1. Navigate to the Store products list.
2. Click the Add inventory items quick action button above the table.
3. The system automatically pulls all active inventory items and adds them as unpublished products in the online store.
4. You can then review items, upload images, add descriptions, and publish whichever you prefer with one click.

1. In the Store products table, click Edit on the product to open the edit modal.
2. In the Images field, upload product photos (up to 8 images; the first image serves as the main cover image; drag to reorder).
3. In the Description field, write product details, features, and specs.
4. In the Compare-at price field, enter the older price higher than current price so it displays struck through as a promotional offer on the storefront.
5. Click Save.

1. In the Store products table, click Edit to open the product modal.
2. Enable the Featured toggle.
3. Set the order number in the Sort order field to determine its priority on the store home page.
4. Click Save; the product will appear in the curated featured products showcase on the storefront.

1. From the side menu, go to Delivery zones.
2. Click the New zone button to open the modal.
3. Type the Zone name (e.g., Amman - Khalda, or Irbid Suburbs).
4. Set the Delivery fee (enter 0 if delivery to this zone is free).
5. In the Minimum order field, enter the lowest basket value required for delivery to this area (or leave 0 for no minimum).
6. Ensure Active is checked, then click Save.

1. From the side menu, select Coupons.
2. Click the New coupon button to open the modal.
3. Enter the marketing Code (e.g., SUMMER20 or WELCOME).
4. Select the Type: Percentage and enter the percent, or Fixed amount and enter the direct monetary discount.
5. Set the Minimum order required to qualify for coupon redemption.
6. In the Expires on field, specify the coupon expiration date, and under Usage limit set maximum redemptions allowed (or leave empty for unlimited).
7. Click Save.

1. From the side menu, go to Orders.
2. The orders list displays orders across various lifecycle statuses:

• New: received from customer with quantities reserved from inventory immediately.
• Confirmed: customer contacted and order verified.
• Preparing: goods are being packaged in the warehouse.
• Out for delivery: handed to courier and on the way to buyer.
• Ready for pickup: when customer chose in-store pickup.

3. By opening any order, click the next transition action button (Confirm order, Start preparing, Out for delivery, Delivered) and document each milestone on the timeline.

1. Open the confirmed order on the Orders screen.
2. Click the Packing slip action button.
3. A formatted print layout opens containing order number, customer name, delivery zone, list of items with SKU codes and quantities, and customer special instructions.

1. For orders paid via CliQ, the payment status shows: Waiting for transfer confirmation.
2. Open order details and click the Transfer receipt button to view the bank transfer screenshot uploaded by the customer.
3. After matching the amount and remitter name in the organization bank account, click Confirm payment.
4. The payment status changes to Paid, posting accounting entries automatically if the accounting module is enabled.

1. The driver opens the mobile Delivery run page.
2. The driver sees their assigned delivery orders along with customer name, phone number (for calling or WhatsApp), delivery address, and amount to collect.
3. Upon arrival, order handover, and cash collection, the driver taps Delivered.
4. The system logs delivery time, records cash collection, and updates order status to Delivered instantly.

The "Delivery Run" page is engineered to work offline. If the driver is in a low-reception area and taps Delivered, the browser logs the transaction locally along with the collected amount; as soon as cellular connectivity returns, data syncs to the server and orders are closed automatically.

1. When an in-store pickup order is packaged, click Ready for pickup to send an alert to the customer.
2. When the customer arrives to pick up their items, open the order and click Handed over.
3. Enter collected payment if paying on pickup, then click Confirm; the order status switches to Delivered.

1. Open the order to cancel from the Orders screen.
2. Click the Cancel order action button.
3. Type the Reason for voiding (e.g., customer unresponsive, cancelled at buyer request).
4. Click Confirm cancellation; the system cancels the order immediately, releasing reserved quantities back into available warehouse inventory.

1. On the Orders screen, open the delivered order the customer wants to return.
2. Click the Record return action button.
3. Enter detailed return reason notes, then click Confirm.
4. Order status switches to Returned and all items return to inventory stock automatically, logged in the chronological audit trail.

1. From the side menu, go to Store settings.
2. Navigate to the Payment methods section.
3. Enable the Cash on delivery toggle for cash sales.
4. Enable the CliQ transfer toggle, and enter the CliQ alias, account holder name, and bank name for shoppers to see at checkout.
5. (Credit card payment appears automatically to shoppers once an online payment gateway is connected in the integrations page).
6. Click Save.

1. From the side menu, go to Store settings.
2. Under the Store section, locate the Store is open toggle switch.
3. Turn it off to stop accepting orders (during holidays or after business hours).
4. In the Closed message field, write a friendly message for shoppers (e.g., We are on holiday and will resume taking orders Sunday morning).
5. Click Save; visitors can still browse products without being able to complete purchases.

1. Go to Store settings.
2. In the Store WhatsApp number field, enter the business phone number with country code (e.g., 962791234567).
3. Click Save; a floating WhatsApp chat button will appear across the storefront and on customer order tracking pages.