Many sellers in your marketplace, and each one's accounts, your commission and their payouts are worked out in the system, not in a file you update every week.
A marketplace under your name that brings your sellers together, works out the commission and what's owed to them and pays it out on a clear schedule, with no Excel file.
19 tasks2 FAQs
What the system does
Built on top of the online store
Sellers
Seller portal
Product approval
Order splitting
Commissions
Seller account
Reviews
Works with
This system needs the following and switches them on with it:
01How do I approve or reject a new vendor registration application?
Open the Multi-vendor marketplace menu then select Vendors.
Use the Awaiting approval tab to display new registration requests received via the Sell with us page.
Review store information, legal trade name, commercial registration, and bank or CliQ transfer details.
Click the Approve action button to activate the store, or click Reject and enter the rejection reason addressed to the vendor.
Upon approval, the system automatically creates a login account for the vendor in their dedicated vendor portal.
Screen
Multi-vendor marketplace › Vendors
Permission needed
Marketplace — Vendors / Approve or reject vendors
02How do I add an additional user or manager to a vendor store?
Open the vendor profile from the Vendors screen and navigate to the Store users section.
Click the Add user action button.
Enter the user name and their email address.
Click Save; the system dispatches an email invitation to the new user to set their password and access only their store's vendor portal.
Screen
Multi-vendor marketplace › Vendors · View
Permission needed
Marketplace — Vendors / Add users to a vendor
03How do I suspend a violating vendor and freeze their financial payouts?
From the Vendors screen, select the vendor and click the Suspend option.
Enter the Suspension reason; all their products are immediately hidden from public storefront view, while keeping active orders open for fulfillment.
To stop profit transfers to them, click Freeze balance; the system blocks their account from entering any settlement payout cycle until unfrozen.
Screen
Multi-vendor marketplace › Vendors
Permission needed
Marketplace — Vendors / Suspend a vendor and freeze its balance
04How does a vendor add a new product from their portal?
The vendor logs in to their portal and opens My products from the menu.
Click the Create Product button.
Enter the Product name, select the Category, and compose an attractive marketing description.
Upload product images (up to 8 images with the first image serving as cover).
In the Price and stock section, enter the Price and Quantity available.
Click Submit for review to route the product to marketplace administration for approval, or click Save as Draft to postpone publishing.
Screen
Multi-vendor marketplace › My Products · Create
Permission needed
Marketplace — Seller portal (for the "Vendor" role only) / Manage its products and stock
05How does marketplace administration review vendor products and approve publishing?
Open the Product review page from the Multi-vendor marketplace menu.
Submitted items appear in the Awaiting review list.
Inspect product specifications, gallery images, pricing, and category classification.
Click the Approve button to publish the product immediately to the online storefront, or click Reject and provide a mandatory reason so the vendor can rectify and resubmit.
Screen
Multi-vendor marketplace › Product Review
Permission needed
Marketplace — Product review / Approve or reject products
06How does the system split a multi-product customer order into vendor sub-orders?
When a customer purchases products belonging to different vendors in a single checkout cart.
The customer places a single master order and pays the total amount; the system automatically breaks the order down into vendor sub-orders (Vendor Sub-Orders) with an assigned sub-order number for each vendor.
Each vendor only sees their own products, earnings, and shipping details inside their portal.
Screen
Multi-vendor marketplace › Vendor Sub-orders
Permission needed
Marketplace — Vendor sub-orders / View
07How does a vendor manage incoming orders and notify the system of shipping and delivery?
The vendor opens the My orders screen in their portal and selects the new order.
They click the Confirm order button to confirm stock availability, then click Start preparing and print the packing slip.
Upon handing over the parcel to the courier, they click Mark as shipped, and enter the Shipping company and Tracking number.
Once the customer receives the shipment, they click Delivered; the net amount is credited to the vendor's financial ledger.
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Multi-vendor marketplace › My Orders · View
Permission needed
Marketplace — Seller portal (for the "Vendor" role only) / Prepare and ship its orders
08How do I record a return for a vendor product and refund platform commission?
Open the sub-order from the Vendor sub-orders screen and click the Record refund action button.
Enter the returned quantity for each item and provide the return reason.
Enable the Return quantity to stock option to automatically restock accepted items into vendor inventory.
Click Confirm; the system deducts the return value from the vendor's sales ledger and reverses the corresponding platform commission in the accounting books.
Marketplace — Vendor sub-orders / Record refunds and deduct them from the vendor
09How do I determine category and vendor commission rates?
Open the Category commissions page and click the Create Commission Rule button.
You can define a custom commission percentage for a specific product category (e.g., Electronics 8%, Fashion 15%).
You can also assign a custom commission percentage to a specific vendor as a negotiated privilege.
The system applies precedence rules: product-level commission overrides vendor-level, vendor-level overrides category-level, and category-level overrides the global marketplace baseline.
Screen
Multi-vendor marketplace › Category Commissions
Permission needed
Marketplace — Category commissions / Add
10How do I run a payout cycle and issue vendor disbursements?
Open the Payouts screen from the Multi-vendor marketplace menu.
Click the Create payout button to open the disbursement modal.
Select the Vendor; the system calculates net available balance eligible for disbursement after subtracting commissions, returns, and holding window periods.
Select the Transfer method (bank transfer, CliQ, cash) and click Save to log the payout with status Awaiting transfer.
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Multi-vendor marketplace › Payouts
Permission needed
Marketplace — Payouts and balances / Add
11How do I confirm transferring a payout to a vendor's bank account?
On the Payouts page, locate the pending disbursement after executing the physical bank transfer.
Click the Confirm payment option next to the payout.
Enter the Transfer reference (wire transaction number or CliQ reference) and date of transfer.
Click Confirm; the payout status updates to Paid, deducting from vendor payable balance and posting journal entries.
Screen
Multi-vendor marketplace › Payouts
Permission needed
Marketplace — Payouts and balances / Confirm payouts and settle balances
12How do I void a payout recorded by mistake?
Open the payout from the Payouts screen and click the Payout voided button.
Type the mandatory Reason for voiding and click Confirm.
Payout status transitions to Cancelled and the funds return immediately to the vendor's available balance for the next disbursement cycle.
Screen
Multi-vendor marketplace › Payouts
Permission needed
Marketplace — Payouts and balances / Void a payout
13How does a vendor extract and print their financial account statement (PDF)?
The vendor logs in to their portal and opens the My statement page.
The ledger statement appears detailing: order sales, deducted platform commissions, customer returns, received payouts, and current available net.
They click the Print Statement button to download an official accredited account statement in PDF format.
Screen
Multi-vendor marketplace › My statement
Permission needed
Marketplace — Seller portal (for the "Vendor" role only) / View
14How does a vendor edit their bank account details and payout receiving method?
The vendor opens the My store page from the sidebar menu in their portal.
They navigate to the Payout receiving section and select the Payout method (Bank transfer or CliQ).
Enter the account holder name matching the commercial registry, bank name, and IBAN or CliQ alias.
Click Save Store Details to apply payout coordinates to subsequent settlement cycles.
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Multi-vendor marketplace › My store
Permission needed
Marketplace — Seller portal (for the "Vendor" role only) / Edit its store details and payment account
15How do I manage customer ratings and store reviews and moderate inappropriate content?
Enter the Vendor reviews screen from the Multi-vendor marketplace menu.
The moderator reviews ratings and feedback left by customers who actually received their orders.
If an abusive or defamatory review violates marketplace community policy, the moderator clicks Hide Review to suppress it from appearing on the vendor's public store profile.
Screen
Multi-vendor marketplace › Vendor Reviews
Permission needed
Marketplace — Reviews / Hide reviews
16How does a vendor hide or show their products in the store without deleting them?
From the My products page in the vendor portal.
Next to any approved product, the vendor can click Hide from store in case of temporary stockouts or temporary suspension.
The item is hidden instantly from public search results and catalog pages, and can be restored at any time by clicking Show in store without requiring administrative re-approval.
Screen
Multi-vendor marketplace › My Products
Permission needed
Marketplace — Seller portal (for the "Vendor" role only) / Manage its products and stock
17How do I view marketplace gross merchandise volume and platform commission reports?
Open the Marketplace reports page from the system menu.
Review Key Performance Indicators (KPIs): Gross Merchandise Volume (GMV), total platform commissions collected, and net vendor sales.
Review rankings of top-selling vendors, fulfillment speed, and return rates per store.
Screen
Multi-vendor marketplace › Marketplace reports
Permission needed
Marketplace — Reports / View
18How do I configure default marketplace commission rates and funds holding period?
Go to Marketplace settings from the Multi-vendor marketplace menu.
Set the default General Commission Rate applied to vendor sales unless overridden.
Set Holding Days After Delivery (the customer return window before funds become available).
Configure which party bears promotional coupon discounts (Vendor or Platform), then click Save.
Screen
Multi-vendor marketplace › Marketplace settings
Permission needed
Marketplace — Settings / Edit
19How do vendor sales and commissions integrate with accounting journal entries?
When the accounting module is enabled, the system automatically posts vendor sales liability and the platform commission split to the general ledger upon order delivery.
Upon confirming payout execution, the system issues a bank disbursement voucher debiting vendor accounts payable and crediting the bank account.
Screen
Multi-vendor marketplace › Payouts
Permission needed
Marketplace — Payouts and balances / View
Frequently asked questions
Does a vendor editing a product price or quantity require new administrative review?
No, the system allows the vendor to freely update Price and Quantity available in stock, which update live in the storefront without waiting for re-approval.
However, if the vendor modifies the product title, description, or primary photos, the system automatically returns the product to Awaiting review status to prevent unverified changes from being published.
Screen
Multi-vendor marketplace › My Products · Edit
Permission needed
Marketplace — Seller portal (for the "Vendor" role only) / Manage its products and stock
When does order sales revenue become available for withdrawal and transfer to the vendor?
Upon order delivery, the net order value is posted to the vendor ledger as a Temporarily Held balance.
The balance remains locked throughout the statutory return window (e.g., 14 days from delivery date).
Once the return window expires without customer return claims, the amount converts automatically into an Available Balance eligible for payout disbursement cycles.
Screen
Multi-vendor marketplace › My statement
Permission needed
Marketplace — Seller portal (for the "Vendor" role only) / View