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عالعربية

User manual

Restaurant Management

The order goes from the table straight to the kitchen screen, and at the end of the day you know each dish's cost instead of guessing it.

Table to kitchen in seconds, a screen for each kitchen station, and each dish costed from its recipe.

20 tasks 5 FAQs

What the system does

  • Waiter screen on a tablet
  • A kitchen screen for each station
  • Floor plan
  • A QR menu for each table
  • Payment
  • Recipes and food cost
  • Accounting is optional
  • Reports

Works with

This system needs the following and switches them on with it:

Tasks

How does a waiter open a new table in the waiter screen?

  1. From the sidebar, go to Restaurant management then select Waiter screen.
  2. The table floor map appears; click on any green table (empty).
  3. Enter number of guests (optional) then click Open table.
  4. The order-taking screen opens immediately and the table color changes to occupied.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Take orders and send them to the kitchen

How does the waiter add dishes and modifiers (such as: no onion or extra cheese)?

  1. On the order-taking screen, browse menu categories (appetizers, grills, meals, drinks).
  2. Click on the desired dish to add it to the order.
  3. If the dish has options or modifiers, a popup window opens to choose additions (such as: +extra cheese) or exclusions (such as: no onion, side sauce).
  4. Write any special customer requests in the notes field then click Confirm.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Take orders and send them to the kitchen

How does the waiter send an order round to the kitchen?

  1. After adding desired dishes and their modifiers, items appear in New status (unsent).
  2. Click the Send to kitchen button.
  3. The system routes each item to its assigned kitchen printer or prep station screen (e.g., grills to grill station, juices to beverage bar).
  4. Items immediately change status to Sent and turn into a new round, and ingredients are automatically deducted from inventory.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Take orders and send them to the kitchen

How does the chef monitor the kitchen display system (KDS) and update prep status?

  1. The chef opens the Kitchen screen on the touchscreen dedicated to their station (or all stations).
  2. Order tickets appear arranged (oldest arrival first), with a countdown timer in minutes (color turns orange then red when delayed).
  3. When beginning preparation of a dish, the chef clicks the Start button; the item status changes to Preparing.
  4. When dish preparation is complete, the chef clicks the Ready button; alerting the waiter that the dish is ready to serve to the customer.
Screen
Restaurant management › Kitchen screen
Permission needed
Restaurant - Kitchen screen / Edit

How does the waiter mark dishes as "Served" to guests?

  1. On the waiter screen, alerts appear for dishes ready in the kitchen.
  2. After the waiter picks up the dishes and serves them to the customer table.
  3. They click the ready item and select Served to close the kitchen prep workflow while keeping it on the table bill.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Take orders and send them to the kitchen

How does the waiter move customers from one table to another vacant table?

  1. Open the active order on the current table in the Waiter screen.
  2. Click the action button Move table.
  3. The table list appears; select the new vacant table to move to.
  4. Click Confirm transfer; the system transfers all items and rounds to the new table and vacates the old table immediately.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Move and merge tables

How does the waiter merge two tables or two orders into one bill?

  1. In the Waiter screen, open the first table.
  2. Click the action button Merge table.
  3. Select the second table to merge into it.
  4. (The system requires that no part of either order has been paid previously).
  5. Click Confirm merge; the system aggregates all items from both tables into one open bill and vacates the merged table.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Move and merge tables

How does the waiter open a takeout order (takeaway or delivery)?

  1. At the top of the waiter screen, select the Takeaway or Delivery tab instead of dine-in.
  2. Click the New takeaway order button.
  3. Add requested items and drinks as usual and write customer name and phone number.
  4. Click Send to kitchen to start kitchen preparation without linking it to any dine-in table.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Take orders and send them to the kitchen

How does the waiter print the draft bill for a table before payment?

  1. When guests request the bill, open the table in the Waiter screen.
  2. Click the Draft bill button.
  3. The system prints a non-fiscal receipt detailing items, service charge, tax, and final total to present to the customer for review.
  4. The table status on the floor map changes to Bill requested to alert the cashier.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Collect payment

How does the cashier collect payment and issue the final receipt?

  1. Open the table on the cashier screen or waiter screen and click the Collect payment button.
  2. The remaining bill total is displayed.
  3. Select payment method: Cash and enter received amount to compute change, or Card and enter transaction reference, or CliQ.
  4. Click the Confirm payment button; the system prints the official fiscal receipt, posts it to accounting ledger entries, and vacates the table back to "Empty" status.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Collect payment

How does the cashier split the bill among customers by item?

  1. On the payment screen, select the Split bill option.
  2. Select the items belonging to the first customer that they wish to pay for individually.
  3. Choose their payment method (cash or card) and click Collect selected.
  4. The system prints a receipt for the value of paid items, while other items remain pending on the table until paid by the other guest independently.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Collect payment

How does the cashier apply a discount to the bill or adjust the service charge?

  1. Before completing payment, click the Discount / service charge button.
  2. Enter discount percentage or monetary value (not exceeding the maximum authorized for your role).
  3. You can modify or remove the Service charge if the order is takeaway or the customer was exempted.
  4. Click Confirm; the total and tax are recomputed automatically.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Apply discounts and change the service charge

How does the floor manager view the "Floor Map" and table statuses?

  1. From the sidebar, go to Floor map.
  2. All dining areas and tables appear color-coded:
  • Empty (green): Ready to seat new guests.
  • Occupied (blue): Has an active order with item count and seated time.
  • Bill requested (orange): Awaiting payment settlement at the cashier.
  1. Click on any table to open its order directly or manage its status.
Screen
Restaurant management › Floor map
Permission needed
Restaurant - Dining areas and tables / View

How does the waiter receive the "Guest is calling the waiter" alert from the digital menu?

  1. When a guest scans the QR code on their table and browses the digital menu, they find a button labeled Call waiter.
  2. As soon as the guest clicks the button, the table flashes on the Floor map and waiter screen with a prominent banner: Guest is calling the waiter.
  3. The waiter heads to serve the table, then clicks the Answered button to dismiss the alert.
Screen
Restaurant management › Floor map
Permission needed
Restaurant - Orders and payment / View

How do I add a new dish to the food menu and link it to a kitchen station?

  1. From the sidebar, select Menu.
  2. Click the New item button to open the window.
  3. Enter the Name in Arabic, and Name in English, and choose the Menu category (appetizers, meals, desserts).
  4. Designate the Kitchen station responsible for preparing it (grills, cold prep, beverages) to route its orders to its screen directly.
  5. Enter the Price and tax rate, ensure the Available option is enabled, then click Save.
Screen
Restaurant management › Menu
Permission needed
Restaurant - Menu and modifiers / Add

How do I link the dish recipe (ingredients and waste) to automatic inventory deduction?

  1. In the Menu table screen, click the Modifier button on the dish to open the window and navigate to the Recipe and stock link section.
  2. If the item is sold pre-packaged (such as a Pepsi can), select it in the Stock item sold as is field.
  3. If it is a prepared meal, click the Add ingredient button in the Ingredients table.
  4. Select raw material from inventory (such as: veal beef, burger bun, cheddar cheese), and specify Quantity per serving and Expected waste percentage.
  5. The system automatically computes Dish cost and profit margin, and when the dish is sent to the kitchen each ingredient weight is deducted directly from inventory.
Screen
Restaurant management › Menu
Permission needed
Restaurant - Recipes and cost / Add

How do I add dish options and modifiers and their impact on price and stock?

  1. From the sidebar, go to Modifiers.
  2. Click the New modifier button to open the window.
  3. Write the Modifier name (such as: extra spicy sauce, no mayo, double cheese).
  4. Select the Type: Add or Remove.
  5. Specify the Price difference (e.g.: 0.50 JOD for addition, and 0 for removal).
  6. In the Stock impact field, link it to the inventory item to automatically deduct or conserve stock when the modifier is ordered.
  7. Click Save then link the modifier to suitable dishes on the menu screen.
Screen
Restaurant management › Modifiers
Permission needed
Restaurant - Menu and modifiers / Add

How do I print QR code stickers for tables?

  1. From the sidebar, go to Tables.
  2. Click the action button Print QR codes above the table.
  3. The system generates an official print-ready page for each table containing table number and an elegant custom QR code labeled "Scan to browse menu".
  4. Print the codes and place them on tables so guests can browse the menu and call the waiter from their phones.
Screen
Restaurant management › Tables
Permission needed
Restaurant - Dining areas and tables / View

How do I review restaurant sales, food cost, and profit margin reports?

  1. From the sidebar, go to Restaurant reports.
  2. Select the desired report type:
  • Sales by day
  • Sales by item (most ordered and highest revenue)
  • Sales by waiter (each waiter's sales)
  • Sales by table
  • Sales by payment method
  1. The report outlines total sales, service charges, tax, accurate Food cost, and Profit margin for each period.
Screen
Restaurant management › Restaurant reports
Permission needed
Restaurant - Reports / View

How do I configure restaurant service charge and default tax rate?

  1. From the sidebar, go to Restaurant settings.
  2. In the Prices and tax section, specify whether Menu prices include tax or are added on top, and set the Default tax rate (e.g.: 16%).
  3. In the Service charge section, specify dine-in service percentage (e.g.: 10% or 12%).
  4. Click Save.
Screen
Restaurant management › Restaurant settings
Permission needed
Restaurant - Settings / Edit

Frequently asked questions

Why does the message "Table is occupied with another order" appear?
  1. The system does not allow opening two concurrent orders on the same table to avoid bill confusion. If a table appears occupied, you must access the existing active order on it and close, collect, or move it to another table before you can open a new order.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Take orders and send them to the kitchen
Why does the system refuse to merge two tables if part of one is already paid?
  1. The message "Cannot merge an order that has been partially paid. Complete its payment first" appears to safeguard accounting ledgers. If a partial payment was received and a fiscal receipt issued for one table, the system prevents merging with another table; you must complete checkout of remaining items first.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Move and merge tables
Why can't the waiter cancel a dish that reached the kitchen?
  1. The message "Canceling an item sent to kitchen requires manager permission" appears. Unsent new dishes can be freely removed by the waiter; however, once Send to kitchen is clicked and cooking and ingredient waste begin, cancellation requires manager authorization (restaurant.orders.void) along with entering a mandatory cancellation reason.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Cancel an item that reached the kitchen or a whole order
Why does the message "Send new items to kitchen before payment" appear?
  1. If the waiter adds new items to the table and attempts to proceed to payment without clicking Send to kitchen, the system prevents them with an alert message to ensure items are documented, deducted from inventory, and sent to the kitchen before closing the financial bill.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / Collect payment
Why does the restaurant system require activating POS and inventory systems?
  1. The restaurant management system relies operationally on POS to process payments, daily shifts, and thermal receipts, and relies on Suppliers and inventory to register raw ingredients and track waste and plate costs; therefore it cannot operate without activating both.
Screen
Restaurant management › Waiter screen
Permission needed
Restaurant - Orders and payment / View

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