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عالعربية

User manual

Pharmacy Management

The cashier sells by barcode, the system picks the oldest batch, suggests an alternative when stock is short, works out the insurance share, records controlled medicines, and keeps working even when the internet drops.

A cashier that blocks selling expired items, suggests alternatives, works out insurance, records controlled drugs, and doesn't stop when the internet goes down.

16 tasks

What the system does

  • Drug file
  • Batches and expiry
  • Dispensing screen
  • Narcotics register
  • Insurance
  • Daily alert
  • Built on the point of sale and inventory

Works with

This system needs the following and switches them on with it:

Tasks

How do I dispense a medical prescription for a patient via the quick dispensing counter?

  1. Open the Medication Dispensing Counter page.
  2. Enter the electronic prescription number or patient MRN, or scan the barcode.
  3. Prescribed medications and doses appear; the system automatically checks drug-drug interactions and therapeutic duplication.
  4. Scan the barcode on each drug package from the shelf to verify item and batch matches.
  5. Click the Confirm Dispensing and Print Label button.
Screen
Pharmacy › Dispensing screen
Permission needed
Pharmacy - Dispensing / Dispense on screen (non-prescription drugs)

How do I handle dispensing prescription-only medications (POM)?

  • Dispensing antibiotics and prescription-only medications (POM) requires validating an active, approved prescription and holding the pharmacy prescription dispensing permission in the system to prevent non-compliant dispensing.
Screen
Pharmacy › Dispensing screen
Permission needed
Pharmacy - Dispensing / Dispense prescription drugs

How do I dispense restricted and controlled narcotic medications?

  1. On the Medication Dispensing Counter page.
  2. When adding a controlled drug, the system prompts for recipient national identification, verified narcotic prescription serial, and biometric fingerprint or digital signature of the licensed pharmacist.
  3. Click Dispense Controlled Drug to post the transaction to the controlled substance register immediately.
Screen
Pharmacy › Dispensing screen
Permission needed
Pharmacy - Dispensing / Dispense controlled drugs (responsible pharmacist)

How do I review previous dispensing logs and pharmacy invoices?

  1. Navigate to the Dispensing Log list.
  2. Review past dispensing invoices, dispensed medication details, collected co-pays, and insurance claim coverage, with the ability to reprint prescription instruction labels.
Screen
Pharmacy › Dispensing Log
Permission needed
Pharmacy - Dispensing / View

How do I add a new drug to the pharmacy formulary directory?

  1. Navigate to the Drug and Formulations Directory list.
  2. Click the Add New Drug button to open the registration modal.
  3. Enter generic name, brand name, international barcode (GTIN), form and strength (tablets, syrup, injection), manufacturer, public retail price, and minimum stock threshold.
  4. Click Save.
Screen
Pharmacy › Drugs
Permission needed
Pharmacy - Drugs / Add

How do I edit pricing or details for a pharmaceutical item?

  1. In the Drug and Formulations Directory table, search for the medication.
  2. Click the actions button and choose Edit to update approved retail pricing or storage conditions, then click Save.
Screen
Pharmacy › Drugs
Permission needed
Pharmacy - Drugs / Edit

How do I receive new drug batches and shipments from a supplier?

  1. Go to the Drug Batches and Lots list.
  2. Click the Receive New Batch button to open the receiving modal.
  3. Select the pharmaceutical product, batch number, production and expiration dates, received quantity, wholesale purchase cost, and retail price.
  4. Click Confirm receipt to add the batch to shelf inventory.
Screen
Pharmacy › Batches And Expiry
Permission needed
Pharmacy - Batches and expiry / Receive batches

How do I quarantine a suspected or damaged drug batch in the pharmacy?

  1. In the Drug Batches and Lots table, search for the batch number.
  2. Click the actions button and choose Quarantine Batch.
  3. Record the quarantine reason (physical packaging damage, recall circular), blocking it entirely from being dispensed at the counter.
Screen
Pharmacy › Batches And Expiry
Permission needed
Pharmacy - Batches and expiry / Quarantine and destroy batches

How do I adjust a drug batch balance after physical stock count?

  1. In the Drug Batches and Lots list, select the relevant batch.
  2. Click the Balance adjustment action.
  3. Enter the new actual quantity with the adjustment justification (broken container, routine inventory variance), then confirm the adjustment.
Screen
Pharmacy › Batches And Expiry
Permission needed
Pharmacy - Batches and expiry / Adjust batch quantity (stocktake)

How do I track expired and near-expiry medications in the pharmacy?

  1. Open the Expiration Tracking page.
  2. The system reviews batches sorted by nearest expiration (less than 3 months, 6 months) to facilitate vendor returns or prioritize dispensing.
Screen
Pharmacy › Expiry report
Permission needed
Pharmacy - Batches and expiry / View

How do I view the official narcotics and psychotropic drugs register?

  1. Enter the Narcotics and Controlled Drugs Register list.
  2. Review inbound and outbound transactions and physical stock balances for every ampoule and box of controlled drugs, with timestamps, prescribing physicians, and recipient IDs.
Screen
Pharmacy › Controlled Drugs Register
Permission needed
Pharmacy - Controlled drugs register / View

How do I export the narcotics register for periodic pharmacy inspections?

  1. In the Narcotics and Controlled Drugs Register list.
  2. Click the Export Official Register button.
  3. The certified report downloads in the statutory format required by health and food/drug authority inspectors.
Screen
Pharmacy › Controlled Drugs Register
Permission needed
Pharmacy - Controlled drugs register / Print log (PDF)

How do I add a new medical insurance company that deals with the pharmacy?

  1. Go to the Pharmacy Insurance Companies list.
  2. Click the Add Insurance Company button to open the setup modal.
  3. Enter the company name, approved discount percentage, prior authorization rules, and e-claims gateway credentials.
  4. Click Save.
Screen
Pharmacy › Insurance Companies
Permission needed
Pharmacy - Insurance companies / Add

How do I submit a medical insurance claim for dispensed medications?

  1. Navigate to the Pharmacy Insurance Claims list.
  2. Click the Create New Claim button to open the claim modal.
  3. Select the patient, insurer, and dispensing invoice; an electronic eligibility check is dispatched to determine covered amounts and patient co-pay.
  4. Click Send Claim.
Screen
Pharmacy › Insurance Claims
Permission needed
Pharmacy - Insurance claims / Add

How do I track and update rejected insurance claims?

  1. In the Pharmacy Insurance Claims table, search for claims marked "Partially or Fully Rejected".
  2. Click the actions button and choose Update Claim / Resubmit.
  3. Attach additional clinical justification or correct the medication billing code and re-dispatch.
Screen
Pharmacy › Insurance Claims
Permission needed
Pharmacy - Insurance claims / Edit

How do I extract pharmacy sales and inventory movement reports?

  1. Open the Pharmacy reports page.
  2. Choose the desired report (Best-selling drugs report, Physician prescription sales report, Medication and cosmetic profit margins report).
  3. Click View Report or Export to Excel/PDF.
Screen
Pharmacy › Pharmacy reports
Permission needed
Pharmacy - Reports / View

Part of ready-made solutions

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