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عالعربية

User manual

Home Health Care

The nurse opens the patient's visit on their phone, records vital signs and follows the care plan, and the doctor and family see what happened at home without a single phone call.

Every visit documented with time, vital signs and notes, a care plan turned into tasks, and a summary for the family on WhatsApp.

15 tasks

What the system does

  • One bundle, one price
  • A visit is a field job order
  • The patient's home file
  • Family consent
  • Care plan
  • Six ready-made service types with their task lists
  • The nurse's phone screen, 'My visits'
  • Out-of-range readings

This solution is built on these systems

Their guides are part of your daily use, so turn to them for the details.

Tasks

How does a home care practitioner track today's scheduled field visits?

  1. Open the My daily field visits page.
  2. The list of patients scheduled for visits today appears ordered by appointment time and geographical route.
  3. Upon arriving at the patient's home, the practitioner taps the patient record to begin the clinical encounter and log vitals.
Screen
Home Care › My visits
Permission needed
Home care — visit tracking / View

How does the clinician access the patient's comprehensive home clinical file?

  1. Navigate to the Patient clinical medical record page.
  2. The complete patient card opens showing: primary diagnosis, medical history, drug allergies and clinical alerts, approved care plan, and past visit logs.
Screen
Home Care › Clinical record
Permission needed
Home care — clinical record (confidential) / View

How does the nurse or doctor document vital signs and clinical notes during the visit?

  1. Inside the Patient clinical medical record page.
  2. Enter measured vital signs (blood pressure, pulse, oxygen saturation SpO2, temperature, blood glucose levels), and log nursing notes and completed procedures (e.g., bed sore dressing, catheter replacement).
  3. Click Save clinical record.
Screen
Home Care › Clinical record
Permission needed
Home care — clinical record (confidential) / Record vital signs and notes (nurse screen)

How do I upload wound healing progress and bedsore clinical images?

  1. On the Patient clinical medical record page, open the wound and ulcer image section.
  2. Click the Capture & upload clinical photo button to activate the secure integrated camera.
  3. Capture the wound photo, record wound dimensions, healing grade, and dressing protocol applied.
  4. Click Save photo; the image is stored encrypted and timestamped to track weekly healing trajectories.
Screen
Home Care › Clinical record
Permission needed
Home care — clinical record (confidential) / Wound photos

How do I document administration of prescribed medications to a home patient?

  1. Go to Patient medication & treatment schedule.
  2. Locate the patient and select the medication due at the scheduled hour.
  3. Click actions and select Record dose administration; the practitioner verifies drug, dosage, and administering nurse name to eliminate medication errors.
Screen
Home Care › Patient Medications
Permission needed
Home care — clinical record (confidential) / Manage patient medication list

How do I create a comprehensive home healthcare plan for a patient?

  1. Access Home healthcare plans.
  2. Click the Create new care plan button to open the plan modal.
  3. Select patient, supervising physician, care goals (e.g., post-stroke rehab, diabetic foot care, home physiotherapy), weekly visit frequency, and required specialties.
  4. Click Save & activate plan.
Screen
Home Care › Care Plans
Permission needed
Home care — care plans / Add

How do I register a new home care patient and their residence location?

  1. Navigate to Patient homes & addresses.
  2. Click the Add new patient home button to open the location modal.
  3. Select patient, enter detailed residential address, GPS map pin URL for ambulance and mobile clinic dispatch, and caregiver contact numbers.
  4. Click Save.
Screen
Home Care › Patient Home Files
Permission needed
Home care — patient and family files / Add

How do I manage urgent clinical alerts for deteriorating home patients?

  1. Switch to Urgent clinical alerts.
  2. Incident reports submitted by field teams appear immediately upon any abnormal vital sign readings (e.g., severe hypoxemia or critical hyperglycemia).
  3. Click actions and select Handle alert & dispatch ambulance or doctor, then confirm the updated disposition.
Screen
Home Care › Alerts
Permission needed
Home care — alerts / Edit

How do I send a visit summary and health update to the patient's family?

  1. On the Patient clinical medical record page or visits schedule.
  2. Click the Send visit summary to family button.
  3. The system dispatches a formatted, reassuring WhatsApp update to the guardian summarizing vital signs, administered treatments, and doctor recommendations.
Screen
Home Care › Clinical record
Permission needed
Home care — family messages / Send messages to family

How do I define a monthly or weekly home healthcare package?

  1. Access Home healthcare packages.
  2. Click the Add new package button to open the setup form.
  3. Enter package title (e.g., Comprehensive Elderly Care 12-Visit Plan, Post-Op Wound Dressing Package), price, covered services, and validity period.
  4. Click Save.
Screen
Home Care › Packages
Permission needed
Home care — packages / Add

How do I bill home care packages and clinical services?

  1. In the Home healthcare packages list, select the due package.
  2. Click actions and select Issue invoice.
  3. The system generates an official tax invoice covering visits and medical consumables used in dressings for tax clearance.
Screen
Home Care › Packages
Permission needed
Home care — packages / Issue package invoice

How does a medical director review clinical records across all home patients?

  • Accessing patient clinical files across all teams and regional branches requires the global clinical record review permission reserved for the medical director and chief nursing officer.
Screen
Home Care › Clinical record
Permission needed
Home care — clinical record (confidential) / Read all patients' records

How do I view scheduled home care appointment calendars?

  1. Navigate to Home visits schedule & appointments.
  2. Review all scheduled, completed, and pending home visits, with filter controls by doctor, nurse, or patient name.
Screen
Home Care › Visit Tracking
Permission needed
Home care — visit tracking / View

How do I generate home healthcare reports and clinical recovery indicators?

  1. Open the Home care & medicine reports page.
  2. Select desired report (Practitioner Visit Punctuality report, Wound & Bedsore Recovery report, Active vs Stable Case Census report).
  3. Click View report or Export to Excel/PDF.
Screen
Home Care › Care reports
Permission needed
Home care — reports / View

How do I configure home care settings and clinical vital sign safety thresholds?

  1. Access the Home care settings page.
  2. Set clinical alarm thresholds for vital signs (upper and lower bounds for blood pressure, pulse, glucose), and edit family notification templates.
  3. Click Save settings.
Screen
Home Care › Home care settings
Permission needed
Home care — settings / Edit

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