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عالعربية

User manual

Laundry & Dry Cleaning

A customer drops off clothes, they're invoiced piece by piece and given a number to track, then a WhatsApp message arrives when they're ready, or a driver collects them from home and brings them back.

Per-piece invoicing and barcode tracking, a WhatsApp message when ready, and pickup and delivery from the customer's home. Try it free.

15 tasks 1 FAQs

What the system does

  • Price list
  • Piece-by-piece drop-off
  • A number and a label for every piece
  • Stages
  • WhatsApp messages
  • Pay at the till
  • Home pickup and delivery
  • Prepaid packages

This solution is built on these systems

Their guides are part of your daily use, so turn to them for the details.

Tasks

How do I create a new laundry order for a customer?

  1. Enter the Laundry menu then select Orders.
  2. Click the New order button.
  3. Select the customer or add a new customer, choose the service type, pickup and delivery method, and promised date.
  4. Add the requested items and specify services for each item, then click Save.
Screen
Laundry › Orders · Create
Permission needed
Laundry — Orders / Add

How do I view the list of laundry orders and their status?

  1. Open the Laundry menu and choose Orders.
  2. All orders are displayed with their numbers, stage status (received, washing, ironing, ready, delivered), and payment status.
  3. You can filter by order status, date, or search by phone number.
Screen
Laundry › Orders
Permission needed
Laundry — Orders / View

How do I collect a cash or electronic payment from the customer on an order?

  1. Go to the Orders screen.
  2. Find the requested order and click the Collect payment button in the order row to open a modal.
  3. Specify the amount and payment method (cash, card, online payment), enter notes, then click Confirm.
Screen
Laundry › Orders
Permission needed
Laundry — Orders / Collect payment

How do I record delivering finished clothes to the customer?

  1. From the Orders list, find the order whose status is ready for delivery.
  2. Click the Deliver order button to open a modal for delivery confirmation and piece count verification against the invoice.
  3. Ensure the remaining balance is fully collected, then click Handover.
Screen
Laundry › Orders
Permission needed
Laundry — Orders / Deliver order

How do I monitor garment processing stages on the production board?

  1. Enter the Laundry menu and select Production board.
  2. Review the workflow columns from intake, washing, ironing, to ready for delivery.
  3. You can track run times for each batch and items overdue past their promised deadline.
Screen
Laundry › Production board
Permission needed
Laundry — Production / View

How do I scan an item barcode to advance its stage in the laundry?

  1. Open the Production board page.
  2. In the barcode scan field, scan the item label with the reader or type the number manually.
  3. The item stage advances automatically to the next step (e.g., from washing to ironing) and the operator movement is logged.
Screen
Laundry › Production board
Permission needed
Laundry — Production / Scan pieces and update stage

How do I view pickup and delivery runs for drivers?

  1. Go to the Laundry menu and select Pickup & delivery.
  2. Review the list of daily trips and runs, delivery vehicles, and the driver responsible for each route.
Screen
Laundry › Pickup & Delivery
Permission needed
Laundry — Pickup & delivery / View

How do I create a new pickup or delivery run?

  1. From the Pickup & delivery screen, click the Create Run button to open a modal.
  2. Select the driver, run date, and coverage area, then choose the orders to schedule in this run.
  3. Click Save to confirm the route.
Screen
Laundry › Pickup & Delivery
Permission needed
Laundry — Pickup & delivery / Add

How does a driver update task status during delivery?

  1. From the Pickup & delivery table, locate the driver task.
  2. Click the action button to change status to On the way when moving, Done upon successful delivery, or Failed with a stated reason if the customer is unreachable.
Screen
Laundry › Pickup & Delivery
Permission needed
Laundry — Pickup & delivery / Update run (on the way, done, failed)

How do I settle cash custody with the driver after returning from a run?

  1. Open the Pickup & delivery screen.
  2. Select the completed driver run and click Settle to open the reconciliation modal.
  3. Reconcile collected cash amounts against delivered invoice totals, then click Approve Settlement.
Screen
Laundry › Pickup & Delivery
Permission needed
Laundry — Pickup & delivery / Settle driver cash

How do I view the list of garments left uncollected by customers for a long time?

  1. Open the Laundry menu and select Uncollected items.
  2. Review the list of ready items and orders that have exceeded the pickup window, with customer names, phone numbers, and ready dates.
Screen
Laundry › Uncollected items
Permission needed
Laundry — Uncollected items / View

How do I send a reminder to a customer to pick up overdue garments?

  1. From the Uncollected items page, select the desired order or customer.
  2. Click the Remind customer button to open the dispatch confirmation modal via SMS or WhatsApp.
  3. Review the message text showing clothes readiness and remaining invoice balance, then click Send.
Screen
Laundry › Uncollected items
Permission needed
Laundry — Uncollected items / Remind customer

How do I set price lists for garment types and laundry services?

  1. Go to the Laundry menu and select Price list.
  2. Review the pricing matrix table linking garment types (thobe, suit, shirt, blanket) with service types (wash, iron, dry clean).
  3. Click on the desired price to edit it, then save changes.
Screen
Laundry › Price List
Permission needed
Laundry — Prices & types / Edit

How do I add a prepaid package for laundry services?

  1. Go to the Laundry menu and select Prepaid packages.
  2. Click the Create Package button to open the package input modal.
  3. Enter the package name, price, number of pieces or credits granted, and package validity, then click Save.
Screen
Laundry › Prepaid Packages
Permission needed
Laundry — Packages / Add

How do I extract laundry performance and revenue reports?

  1. Open the Laundry menu and select Laundry reports.
  2. Specify the date range and report type (service revenue, most requested garments, worker productivity, customer debts).
  3. Click the View Report button or Export to get a detailed file.
Screen
Laundry › Laundry reports
Permission needed
Laundry — Reports / View

Frequently asked questions

Why can't I cancel a laundry order that has entered processing?
  1. An order can only be cancelled if processing, washing, and dry cleaning operations haven't started yet, or with dedicated permission.
  2. If cancelled before starting, it requires that there are no final payments or previous settlements on items.
  3. Ensure you have the required permission to control order cancellations.
Screen
Laundry › Orders
Permission needed
Laundry — Orders / Cancel order

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