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User manual

VAS Content Management

The content for carrier-billed subscription services is planned, produced, approved and sent on time every day, so no day is missed and no wrong message goes out.

One content calendar for all your services and carriers: planned, produced, approved and sent on time, with subscription, cancellation and revenue reports for each service.

17 tasks

What the system does

  • Built on top of content management
  • Subscribers
  • Content calendar
  • Daily sending
  • Billing and revenue
  • Competitions

Works with

This system needs the following and switches them on with it:

Tasks

How do I define a new Value Added Service (VAS) in the system?

  1. Go to the Value Added Services menu.
  2. Click the Add new service button to open registration window.
  3. Enter service name, shortcode, service type (daily SMS news alerts, interactive quizzes, entertainment/sports content), and daily or weekly subscription price.
  4. Click Save service.
Screen
Value-added services › Services
Permission needed
VAS — Services / Manage

How do I review the list of Value Added Services and operational status?

  1. Go to the Value Added Services menu.
  2. Review active services, subscriber count per service, and daily engagement/broadcast rates.
Screen
Value-added services › Services
Permission needed
VAS — Services / View

How do I define a telecom operator and gateway integration?

  1. Navigate to the Telecom & network operators menu.
  2. Click the Add new operator button to open configuration window.
  3. Enter telco name (STC, Mobily, Zain, Ooredoo, Vodafone), country, protocol (SMPP, HTTP API), credentials, and allocated bind codes.
  4. Click Save.
Screen
Value-added services › Operators
Permission needed
VAS — Operators / Manage

How do I edit or update telecom operator gateway settings?

  1. In the Telecom & network operators table, select relevant operator.
  2. Click actions button and select Edit to update port numbers, passwords, or bind endpoints, then click Save.
Screen
Value-added services › Operators
Permission needed
VAS — Operators / Manage

How do I schedule and distribute daily content for messaging services?

  1. Open the Content calendar & planner page.
  2. Select service (e.g., Health Tips Service or Sports News) and target month.
  3. Days appear in the calendar; click on desired day to enter daily message text and set automated broadcast time.
  4. Click Save content.
Screen
Value-added services › Content calendar
Permission needed
VAS — Content calendar / Manage

How do I view scheduled content calendar to ensure broadcast readiness?

  1. Go to the Content calendar & planner page.
  2. Review messages scheduled for upcoming days to ensure no empty days lack broadcast-ready content.
Screen
Value-added services › Content calendar
Permission needed
VAS — Content calendar / View

How do I launch and trigger a daily content broadcast campaign manually?

  1. In the Content broadcast & delivery menu or operations screen.
  2. Select prepared content batch and click the Run broadcast button.
  3. The system dispatches messages immediately via operator gateways to all active subscribers, monitoring delivery throughput.
Screen
Value-added services › Delivery Log
Permission needed
VAS — Dispatch and delivery / Run dispatch

How do I track message delivery reports and delivery statuses?

  1. Go to the Content broadcast & delivery menu.
  2. Review delivery logs showing: sent messages, successfully delivered messages (DLR), and pending or failed messages due to switched-off handsets.
Screen
Value-added services › Delivery Log
Permission needed
VAS — Dispatch and delivery / View

How do I monitor live outbound dispatch orders?

  1. Go to the Direct dispatch orders menu.
  2. Monitor real-time outbound queues directed to telecom operators and response latencies to resolve any broadcast channel bottlenecks.
Screen
Value-added services › Daily Dispatch
Permission needed
VAS — Dispatch and delivery / View

How do I look up a subscriber and track their subscription status?

  1. Navigate to the Subscribers and customer base menu.
  2. Search by subscriber mobile number (MSISDN).
  3. The subscriber record appears: subscription date, acquisition channel (SMS, Web, WAP), associated operator, and status (active, cancelled, suspended).
Screen
Value-added services › Subscribers
Permission needed
VAS — Subscribers / View

How do I manually unsubscribe a user upon request?

  1. In the Subscribers and customer base table, search for subscriber number.
  2. Click actions button and select Unsubscribe.
  3. The service stops immediately and an unsubscribe command is dispatched to the telecom operator to halt daily billing on their phone bill.
Screen
Value-added services › Subscribers
Permission needed
VAS — Subscribers / Manage

How do I export active subscriber lists for reconciliation and auditing?

  1. In the Subscribers and customer base list.
  2. Click the Export button to download an Excel file of phone numbers and subscription dates for reconciliation against operator records.
Screen
Value-added services › Subscribers
Permission needed
VAS — Subscribers / Export

How do I manage interactive VAS quiz questions and contests?

  1. Open the Contest and question management page.
  2. Enter quiz questions, available choices, correct answer, and points awarded per correct answer.
  3. Click Save and activate question.
Screen
Value-added services › Quizzes
Permission needed
VAS — Quizzes / Manage

How do I run automated prize draws for interactive contests?

  1. On the Contest and question management page following contest cycle completion.
  2. Set eligibility criteria (top scoring participants or all eligible entrants).
  3. Click the Run electronic draw button.
  4. The system selects winners automatically with complete transparency, logging their phone numbers and answer histories.
Screen
Value-added services › Quizzes
Permission needed
VAS — Quizzes / Run draw

How do I import operator billing and revenue collection files?

  1. Go to the Billing and revenue collection menu.
  2. Click the Import billing file button to open upload window.
  3. Select operator and target month, and upload operator settlement and billing report file.
  4. Click Import and process to reconcile revenues and calculate revenue share.
Screen
Value-added services › Charging
Permission needed
VAS — Charging / Import

How do I approve financial settlements for revenue shares from telecom operators?

  1. In the Billing and revenue collection list, review monthly reconciliation report.
  2. Click the Approve settlement button to confirm receivables from operator and post accounting entries.
Screen
Value-added services › Charging
Permission needed
VAS — Charging / Manage

How do I generate VAS performance and revenue reports?

  1. Open the VAS reports page.
  2. Select desired report (subscriber churn & acquisition report, delivery success rate DLR report, revenue and operator share report).
  3. Click View report or Export to Excel/PDF.
Screen
Value-added services › Reports
Permission needed
VAS — Reports / View

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