Specialized Industries
Field Service & Maintenance
Field Service & Maintenance · Malik Platform
Every service request that arrives is assigned to a technician and followed through to the invoice and signature, so no customer is lost and no technician heads out uninformed.
Available now — start your trial and use it today.
Nothing to pay for the trial. Cancel any time, and your data stays yours.
One month, one user, cloud.
Does this sound like your day?
- Requests come by phone and WhatsApp, get written in a notebook or forgotten, and the manager doesn't know which are done.
- The technician arrives without the machine's history, the contract, or the parts replaced before.
- Scheduled visits under maintenance contracts get forgotten, so the customer complains and refuses to renew.
What changes
- A request is created from WhatsApp or by phone in seconds and assigned to a technician on the dispatch board, by their schedule and load.
- The technician opens their phone screen and finds the address, the machine's history and an inspection form, and closes the job with photos and the customer's signature.
- Scheduled visits are generated automatically from maintenance contracts before they fall due, so no visit is missed.
- The invoice comes from the closed job with its hours and parts, so less goes unbilled.
- The dispatch board shows each job's status and each technician's load, so you reassign an emergency by decision, not by phone call.
What you will find in it
Every service request reaches a technician, a follow-up and an invoice, and every recurring contract is carried out on time without anyone reminding you.
Customers, sites and machines
Each customer with their sites, each site with its machines, and import from Excel.
Recurring maintenance contracts
Visits per year, price and default technician, and the scheduled visit orders are created automatically before they're due.
Service job orders
New, scheduled, on the way, on site, completed, with a checklist per machine type, parts, before-and-after photos, customer signature and a PDF report.
Dispatch board
A column per technician per day, drag and drop, and each technician's load against their capacity.
Technician's phone screen
My jobs, a navigation link, on the way / arrived / done, the checklist, parts, photos and signature, all working offline and catching up later.
Response time
A target per priority or per contract, and anything late shows in red.
When a known customer sends a message, a service job opens for them, and they receive 'technician on the way' and 'job complete' with the report link.
Stock and accounting are optional
Parts come out of the technician's van stock, and a completed job becomes a draft invoice.
Who it is for
- Air-conditioning, refrigeration, electrical, plumbing and appliance repair companies with 3 to 40 technicians.
- Cleaning, gardening, pest control and lift maintenance companies on recurring contracts.
- Companies that install systems (cameras, solar, networks) and maintain them after the sale.
- In-house maintenance departments in hotels, hospitals and complexes with technicians and contractors.
Made for this market
- WhatsApp is the first channel for requests, and also for confirming appointments and announcing the technician's arrival.
- The location a customer sends on WhatsApp is pinned to the job automatically, and the technician opens it with a navigation link.
- Peak seasons (air conditioning in summer, heating in winter) and the usual yearly maintenance contracts.
- A completed job becomes an invoice in the accounts; JoFotara or ZATCA connection available — I switch it on with you and test the first invoice together.
Included in these packs
If your business is one of these, choose the pack and get this system within its price.
And it comes with what every subscription includes
Works the way you work
- Arabic and EnglishAn Arabic right-to-left interface, and English in one click for each user.
- On phone and tabletFrom the browser with nothing to download, and it installs on the home screen like an app.
- Keeps going when the internet dropsSales and field screens save the work on the device and send it when the connection is back.
- Setup steps that guide youA list of what is left to get your system ready: logo, team, WhatsApp, opening balances…
Your team, under control
- Permissions by jobThe cashier sells, the accountant approves, the manager sees everything. You decide who can view, edit and delete.
- Approvals before actionPurchase requests, leave and more wait for a manager's approval in the systems that need it.
- A record of everythingWho added, changed or deleted what, when, and from which device, with the value before and after.
- Two-step sign-inAny user can protect their account with a code from an app on their phone, on top of the password.
Your customers and paperwork
- One customer fileType a phone number and see everything about that customer from every system: invoices, appointments, balance.
- WhatsApp and SMS from your own numberReminders, invoices and confirmations reach your customers in your company's name, through your own connection.
- Printable Arabic PDFsInvoices, quotations and reports in Arabic, ready to print or send.
- National e-invoicingThe JoFotara (Jordan) and ZATCA (Saudi Arabia) link is available through the accounting system; I switch it on with you and test the first invoice together.
Your numbers and your data
- A dashboard of your dayThe home screen shows today's sales, what is overdue, and what needs your decision, for the systems you have.
- To and from ExcelImport your lists from Excel with a ready template, and export any table to Excel exactly as you see it.
- Export your data any timeA full copy of your company's data in one click from settings. Your data belongs to you.
- Your domain and logoA ready sub-address or your own domain, with your logo and colours on the system and the printouts.
And I am with you
- 14-day trial, nothing to payTry everything you chose on your real data before you decide.
- Support in your languageReach me in Arabic or English, and I answer you myself. Support hours are on the service level page.
Try it for 14 days on your real business
Choose your systems, verify your email, and start today. If you like it, pick a term. If not, you owe nothing.