Skip to content
عالعربية

User manual

Event Management

From opening registration to event day: a registration page, QR tickets on WhatsApp, and entry by scanning with a live attendance counter, with nobody standing at the door holding a paper list.

A registration page in your company's colours, QR tickets on WhatsApp, and entry by scanning with a live attendance counter. Try it on your next event.

16 tasks

What the system does

  • Events
  • Ticket types
  • Public registration page
  • A ticket for every attendee with a signed QR code
  • Entry gate
  • Waiting list
  • Reminder the day before
  • Accounting is optional

Tasks

How do I create a new event or conference?

  1. Navigate to the Events & conferences menu.
  2. Click the Create new event button.
  3. Enter event name, description, category (scientific conference, trade expo, workshop, entertainment gala), start/end dates and times, and venue (in-person with location or virtual with streaming link).
  4. Click Save event.
Screen
Event management › Events · Create
Permission needed
Events — Events / Add

How do I publish an event to make it available for public registration and ticket sales?

  1. In the Events & conferences table, select the prepared event.
  2. Click the actions button and choose Publish event.
  3. The event becomes active and displayed on the public booking portal and landing page.
Screen
Event management › Events
Permission needed
Events — Events / Publish and unpublish events

How do I send a promotional or email announcement for the event?

  1. In the Events & conferences list, select the published event.
  2. Click the Announce event action.
  3. The system broadcasts notification and email campaigns to mailing lists announcing registration opening.
Screen
Event management › Events
Permission needed
Events — Events / Send message to registrants

How do I update details or dates for a registered event?

  1. In the Events & conferences table, locate the event.
  2. Click the Edit button to open event details.
  3. Update dates, speakers, or agenda, then click Save changes.
Screen
Event management › Events · Edit
Permission needed
Events — Events / Edit

How do I cancel an event before its scheduled date?

  1. In the Events & conferences table, select the event to cancel.
  2. Click the actions button and choose Cancel event.
  3. Record the cancellation reason; the system closes registration and dispatches automated notices to all registered attendees.
Screen
Event management › Events
Permission needed
Events — Events / Cancel

How do I define ticket tiers and pricing for the event?

  1. On the Events & conferences page, click on the event then the ticket tiers section.
  2. Click the Add new ticket tier button to open the setup modal.
  3. Enter tier name (e.g., Early Bird, General Admission, VIP Pass), price, available quota, and per-person purchase limit.
  4. Click Save.
Screen
Event management › Events
Permission needed
Events — Ticket types / Add

How do I update ticket pricing or quotas for a specific tier?

  1. In the Events & conferences list, open the tickets tab.
  2. Click the actions button next to the ticket tier and select Edit ticket tier.
  3. Adjust available seat count or sales cutoff date, then click Save.
Screen
Event management › Events
Permission needed
Events — Ticket types / Edit

How do I create a discount promo code or coupon for the event?

  1. In the Events & conferences list, navigate to the promo codes tab.
  2. Click the Add promo code button to open the coupon modal.
  3. Enter promo code (e.g., TECH2026), discount percentage or amount, maximum usage count, and expiration date.
  4. Click Save.
Screen
Event management › Events
Permission needed
Events — Promo codes / Add

How do I manually create a ticket order and register an attendee?

  1. In the Events & conferences list, navigate to the ticket orders section.
  2. Click the Register new ticket order button to open the order modal.
  3. Enter buyer details (name, email, mobile phone), select ticket tier and quantity, and specify payment method.
  4. Click Save order.
Screen
Event management › Events
Permission needed
Events — Orders and payment / Add

How do I confirm an unpaid pending ticket order?

  1. In the ticket orders list under Events & conferences.
  2. Select the pending order and click the Confirm order action.
  3. Payment is confirmed, e-tickets with barcodes are generated, and emailed to the attendee.
Screen
Event management › Events
Permission needed
Events — Orders and payment / Confirm payment

How do I refund a ticket and cancel an attendee registration?

  1. In the Events & conferences list, select the respective ticket order.
  2. Click the actions button and choose Refund tickets.
  3. Enter refund reason and refund amount; the ticket barcode is invalidated and the seat is returned to available quota.
Screen
Event management › Events
Permission needed
Events — Orders and payment / Record refund

How do I view the conference attendees and registration list?

  1. In the Events & conferences list, open the Attendees register tab.
  2. The list displays attendee names, affiliated organizations, ticket tiers, and attendance confirmation status.
Screen
Event management › Events
Permission needed
Events — Attendees / View

How do I edit attendee details or resend their ticket?

  1. In the attendee register under Events & conferences, locate the attendee.
  2. Click the actions button and select Edit attendee details.
  3. Update the printed badge name or email address, and click Save & resend ticket.
Screen
Event management › Events
Permission needed
Events — Attendees / Edit

How do I check in attendees at venue gates using barcode scanning?

  1. Open the Check-in & reception page.
  2. Select the event, and point the barcode scanner or camera to read the QR code on the attendee phone or printed pass.
  3. The system instantly verifies ticket validity, displays attendee name and tier, logs attendance, and routes to badge printer.
Screen
Event management › Check-in gate
Permission needed
Events — Check-in gate / Use check-in gate

How do I manage the waitlist for sold-out events?

  1. In the Events & conferences list, open the Waitlist tab.
  2. Review waitlisted applicants; upon ticket cancellation, click Promote to available seat to automatically dispatch a payment link to the next candidate.
Screen
Event management › Events
Permission needed
Events — Waitlist / Manage

How do I configure event policies, registration terms, and welcome messages?

  1. Access the Event settings page.
  2. Configure confirmation email templates, general terms & conditions, privacy policy, and ticket refund policies.
  3. Click Save settings.
Screen
Event management › Event settings
Permission needed
Events — Settings / Edit

Part of ready-made solutions

Back to top