Visitors take a number at the entrance kiosk and sit down or step out, their turn is called on the screen, a WhatsApp message tells them it's nearly their turn, and the manager sees how long each person waited.
A number for every visitor, a clear call on the screen, a turn alert on WhatsApp, and a report on waiting time for every service. Try it free with devices you already have.
15 tasks
What the system does
Ticket kiosk
Waiting screen
Window screen for staff
Each window serves set services
WhatsApp
Kiosk and screen protected by a secret key
Today's numbers
Tasks
01How do I open the queue calling and service board?
Go to the Queue calling board page.
Select the counter or service window assigned to you (e.g., Counter 1, Customer Service Window).
The interactive console appears to manage calling visitors, managing the current turn, and the number of waiting visitors in each service.
Screen
Queue management › Counter screen
Permission needed
Counter screen / Use
02How do I call the next visitor in the queue?
On the Queue calling board page.
Click the Call next button.
The system calls the next priority ticket in chronological order, and displays the ticket and counter number on the main display screen accompanied by the automated voice announcement.
Screen
Queue management › Counter screen
Permission needed
Counter screen / Use
03How do I recall the same ticket if the visitor does not show up immediately?
On the Queue calling board page.
Click the Call again button.
The flashing chime alert is retriggered and the ticket number is redisplayed on screens to notify the visitor present in the waiting hall.
Screen
Queue management › Counter screen
Permission needed
Counter screen / Use
04How do I start serving a visitor once they arrive at the counter?
When the visitor arrives at the counter, click the Start serving button on the Queue calling board.
The counter begins tracking actual service time to monitor performance KPIs and efficiency.
Screen
Queue management › Counter screen
Permission needed
Counter screen / Use
05How do I successfully end the current visitor's service?
After completing the visitor's transaction on the Queue calling board.
Click the End service button.
Transaction time is closed and marked as completed, and the counter becomes ready to call the next visitor.
Screen
Queue management › Counter screen
Permission needed
Counter screen / Use
06How do I record a visitor no-show after multiple calls?
On the Queue calling board page.
If the visitor does not show up at the window after repeated calls, click the No-show button.
The ticket is removed from the active queue and added to the no-show list to protect the rights of other waiting visitors.
Screen
Queue management › Counter screen
Permission needed
Counter screen / Use
07How do I transfer a visitor to another counter or service to complete their transaction?
On the Queue calling board page while serving the visitor.
Click the Transfer ticket button.
Select the target service or counter (e.g., Transfer to Cashier or Transfer to Manager's Office).
Click Confirm transfer to move the ticket to the new service queue with the appropriate priority.
Screen
Queue management › Counter screen
Permission needed
Counter screen / Use
08How do I put a ticket on temporary hold?
On the Queue calling board page.
If the visitor needs to photocopy documents or obtain an external signature, click the Temporary hold button.
The ticket is placed on hold temporarily, allowing the counter employee to call another visitor without canceling the held visitor's turn.
Screen
Queue management › Counter screen
Permission needed
Counter screen / Use
09How do I resume service for a held ticket?
On the Queue calling board page, open the Held tickets tab.
Select the ticket after the visitor returns and click the Resume service button.
The ticket becomes active on the counter immediately to proceed with the transaction.
Screen
Queue management › Counter screen
Permission needed
Counter screen / Use
10How do I define a new visitor service in the waiting hall?
Go to the Queue services menu.
Click the Add new service button to open the registration window.
Enter the service name (such as: Customer Service, Cashier, Notarization, Complaints), ticket prefix letter (Prefix such as A or B), and expected average service time in minutes.
Set the service priority level, then click Save.
Screen
Queue management › Queue Services
Permission needed
Queue setup / Manage
11How do I edit queue service settings or change the ticket prefix letter?
In the Queue services list, find the desired service.
Click the actions button and select Edit.
Adjust average wait time, service name, or activation status, then click Save.
Screen
Queue management › Queue Services
Permission needed
Queue setup / Manage
12How do I define a new counter or service window at the branch?
Go to the Counters and service windows list.
Click the Add new counter button to open the definition window.
Enter the counter number or name (such as: Counter 1, Special Needs Window, VIP Window), and its associated branch.
Link the counter to the services it can handle (a single counter can handle multiple services), then click Save.
Screen
Queue management › Counters
Permission needed
Queue setup / Manage
13How do I link a counter to additional services during peak hours?
In the Counters and service windows table, select the relevant counter.
Click the actions button and select Edit assigned services.
Add busy services to the counter's assigned tasks to assist other windows, then click Save.
Screen
Queue management › Counters
Permission needed
Queue setup / Manage
14How do I take a counter temporarily offline for maintenance or break time?
In the Counters and service windows list.
Select the counter and click the option to change status to "Inactive".
The system immediately stops routing new tickets to this counter.
Screen
Queue management › Counters
Permission needed
Queue setup / Manage
15How do I view counter performance and visitor waiting time?
On the Queue calling board page.
Review quick performance indicators at the top of the dashboard: number of tickets completed today, average service time, and maximum waiting time in the hall.