Manpower & Domestic Workers Recruitment

1. From the sidebar, go to Manpower and recruitment then select Worker CVs.
2. Click the New Worker button (or Created).
3. Enter the Full name, Nationality, Profession (housemaid, nanny, cook, elderly caregiver), Date of birth, Religion, and Marital status.
4. Specify the External Agency in the source country, and the Required Monthly Salary.
5. Select the Languages they speak (Arabic, English, Tagalog...) and Skills (cooking, child care, cleaning, ironing...).
6. Set the result of the Medical examination (fit to work), and enter passport details.
7. Click Save.

1. In the worker CV creation or editing screen under Worker CVs.
2. In the Profile photo field, upload a clear photo of the worker in proper attire.
3. In the Introductory Video field, upload a short video where the worker introduces themselves and their experience.
4. In the Passport Copy field, upload a PDF file or clear image of the passport (stored in an encrypted vault hidden from public viewers).
5. Click Save.

1. Access the Worker CVs screen.
2. Click the Import from Excel button at the top of the table.
3. Download the approved template and fill in worker data: Name, Nationality, Profession, Passport Number, Salary, Skills, and Agency.
4. Upload the file and click Confirm Import to insert all CVs in batch and prepare them for display.

1. Open the completed worker card in Worker CVs.
2. Ensure the worker's status is Available and their file has no disqualifying flags.
3. Enable the Publish in catalogue option.
4. The CV appears immediately on the office's public catalog link showing photo, skills, experience, and languages, while masking passport number, date of birth, and private notes to protect privacy.

1. From the sidebar, go to Employers (sponsors).
2. Click the New Sponsor button.
3. Enter the sponsor's Full name, Phone number, National ID / identity number, City, and Detailed Address.
4. Specify the Number of household members and housing type (villa, apartment), and upload a copy of the sponsor's personal ID.
5. Click Save.

1. From the sidebar, enter Employer requests.
2. Click the New request button to open the request modal.
3. Specify the Employer, requested profession, preferred nationality, age range, salary ceiling, and essential skills.
4. Click the Match Workers button; the system immediately displays matching available CVs.
5. When the sponsor chooses a worker, click the Open recruitment file button to link them together.

1. From the sidebar, navigate to Recruitment files.
2. Click the New File button (or Created).
3. Select the Employer and select the Worker (must have "Available" status).
4. Enter total Recruitment Fees agreed upon with the sponsor and the payment milestone schedule (e.g., 30% deposit, 40% upon visa/ticket, 30% upon handover).
5. Click Save; the worker's status switches to Reserved for an employer and the case begins in the Selected stage.

1. From the sidebar, open the Stage board.
2. The screen displays columns representing the sequential transaction stages:

• Selected -> Contract -> Visa and permit -> Approved -> Ticket booking -> Arrived -> Hand-over -> Probation period -> Completed.

3. Each card displays the sponsor name, worker name, elapsed days, and green or red SLA badges.

1. Open the recruitment file in the Recruitment files screen (or click it on the stage board).
2. On the stage progress bar, review the list of required documents and conditions for the current stage:

• Contract stage: Requires uploading the Signed contract and paying the Deposit.
• Visa stage: Requires entering the Visa number and uploading its copy.
• Ticket stage: Requires entering the Flight Arrival Date, flight number, and air ticket.

3. Once requirements are fulfilled and files uploaded, click the Advance to Next Stage button.

1. The system configures a maximum duration in days for each stage (e.g., 14 days for visa issuance, 10 days for ticket booking).
2. If a file exceeds allowed time, a red badge appears showing Delayed X Days on the stage board and files list.
3. The system sends an instant notification to the case manager, who can open the file and click Stage log to check delay reasons and follow up with the external agency.

1. Open the recruitment file under Recruitment files and go to the Payments and receipts tab.
2. Click the Record payment button to open the receipt modal.
3. Enter the Amount collected, choose the Payment method (cash, card, CliQ, bank transfer, check), and reference number.
4. Click Confirm; the system issues a numbered official receipt voucher, and you can click Print Receipt (PDF) to hand to the sponsor while posting the payment as unearned revenue (advance deposit).

1. On the recruitment file view page.
2. When the file moves to a new stage (such as visa issuance or flight booking and landing time).
3. Click the Send WhatsApp Update action button.
4. The system opens a formatted message modal prefilled with sponsor name, worker name, and milestone details.
5. Click Send to deliver the update to the sponsor.

1. When the worker arrives at the airport, move the file to the Arrived stage and attach the airport pickup receipt.
2. When the sponsor arrives at the office to receive the worker, click the Record delivery button.
3. Print the Worker hand-over form, sign it with the sponsor, and upload it to the file.
4. Click Confirm delivery; the status updates to Hand-over and the Probation and Guarantee Period countdown begins automatically (e.g., 90 days).

1. From the sidebar, enter Guarantee and returns.
2. Click the New Return Case button to open the case registration modal.
3. Select the recruitment file associated with the worker.
4. Specify the Return reason:

• Escape / Runaway (with runaway report attached).
• Illness or medical unfitness.
• Refusal or unwillingness to work.
• Incompetence.
• Sponsor-attributed reason.

5. Type the incident details and date, then click Save; the case is queued under Awaiting decision.

1. In the Guarantee and returns screen, open the logged case.
2. Click the Resolve Case action button.
3. Select the appropriate resolution:

• Replace with another worker: The system transfers unconsumed credit to a new recruitment case for the sponsor.
• Financial Refund: The system calculates net refundable balance according to statutory tiers.
• Close without compensation: In case sponsor default or guarantee expiration is proven.

4. Click Confirm Decision; the settlement is officially documented.

Under labor ministry regulations governing recruitment, the system applies automated schedules to calculate sponsor refunds:

1. The system deducts non-refundable government fees and air travel tickets.
2. The refund percentage from office and agency fees is calculated according to days worked by the worker with the sponsor during probation (e.g., prorated monthly deduction).
3. The system guarantees the refund does not exceed what the sponsor actually paid.

1. From the sidebar, go to External agencies.
2. Open the agency's card in the source country (Philippines, Indonesia, Ethiopia...).
3. The statement shows: number of recruited workers, total fees due to agency, commissions, settled sums, and remaining balance.
4. Click the Record Agency Payment button when executing an outward bank transfer to close expenses.

1. From the sidebar, navigate to Recruitment reports.
2. Review the Profitability and Costs report:

• Total recruitment fees collected from sponsors.
• Agency costs, visas, medical tests, air tickets, and residency fees.
• Net Profit per File and average profitability by nationality and source country.

3. (Profit and cost details are automatically hidden from front-desk receptionists and sales agents).