Every apartment has a clear service-fee balance, residents send a maintenance request from their phone and follow it, and the owners' association votes and sees where the building's money went.
Fees billed per apartment, WhatsApp payment reminders, maintenance requests with tracking, and voting with recorded results. Try it free.
14 tasks1 FAQs
What the system does
One bundle, one price
Buildings, units and shares
Owners
Annual budget
Emergency or project charges
Collection and arrears
WhatsApp payment reminders
Private resident link (no password)
This solution is built on these systems
Their guides are part of your daily use, so turn to them for the details.
01How do I add a new residential or commercial building to the system?
Go to the Building management and owners' association menu and select Buildings.
Click the Add building button to open the building details modal.
Enter building name, city, district, plot and basin numbers, number of floors, and name of the manager or association head, then click the Save button.
Screen
Building management and owners' association › Buildings
Permission needed
Buildings — building setup / Add
02How do I add apartments and units with their shared service quotas?
Enter the Building management and owners' association menu and select Units and shares.
Click the Add unit button to open the unit or shop details modal.
Select building, unit number, floor, area, percentage share of common property, and approved monthly fee, then click the Save button.
Screen
Building management and owners' association › Units And Shares
Permission needed
Buildings — units and shares / Add
03How do I register an apartment owner or resident and link them to the unit?
Enter the Building management and owners' association menu and select Owners.
Click the Add owner button to open the owner registration modal.
Enter name, phone number, email, occupancy type (resident owner, tenant, lessor owner), and designate the associated unit, then click the Save button.
Screen
Building management and owners' association › Owners
Permission needed
Buildings — owners / Add
04How do I prepare an estimated annual building expense budget?
Go to the Building management and owners' association menu and select Annual budget.
Click the New budget button to open the budget line entry modal.
Select building and fiscal year, and estimate periodic maintenance line items (elevator, cleaning, security, common area lighting, water, generator), then click the Approve budget button.
Screen
Building management and owners' association › Annual Budget
Permission needed
Buildings — budget / Add
05How do I generate monthly dues payable by building apartments?
Go to the Building management and owners' association menu and select Outstanding dues.
Click the Generate dues button to open the period billing modal.
Choose the building and billing month (or dedicated levies for emergency repairs), allowing the system to calculate fees across all units based on their designated shares, then click the Confirm generation button.
Screen
Building management and owners' association › Dues
Permission needed
Buildings — dues / Add
06How do I review the record of outstanding dues and payment status of each apartment?
Open the Building management and owners' association menu and click on Outstanding dues.
All demands display showing unit number, owner name, amount due, amount paid, and status (unpaid, partially paid, fully paid).
Screen
Building management and owners' association › Dues
Permission needed
Buildings — dues / View
07How do I record receipt of a monthly dues payment from an owner?
Go to the Building management and owners' association menu and select Payments.
Click the Record payment button to open the receipt voucher modal.
Choose building and unit or owner, and record amount received, payment method (cash, bank transfer, cheque), receipt number, and collection date, then click the Save button.
Screen
Building management and owners' association › Payments
Permission needed
Buildings — payments / Add
08How do I record maintenance expenses or building utility bills?
Go to the Building management and owners' association menu and select Building expenses.
Click the Record expense button to open the payment voucher modal.
Select building, expense category (elevator maintenance, common electricity bill, guard salary, cleaning materials), amount, and beneficiary, attach the invoice photo, then click the Save button.
Screen
Building management and owners' association › Building Expenses
Permission needed
Buildings — expenses / Add
09How do I view a detailed statement of account for an apartment or the whole building?
Go to the Building management and owners' association menu and select Account statement.
Select building, specific unit, and date range.
An accurate statement of account appears outlining all monthly dues claimed, amounts paid, payment dates, and remaining outstanding balance.
Screen
Building management and owners' association › Account statement
Permission needed
Buildings — reports / View
10How does an owner or resident submit a maintenance request for common facilities?
Go to the Building management and owners' association menu and select Maintenance requests.
Click the New maintenance request button to open the fault reporting modal.
Select building, unit, fault type (water leak, elevator issue, corridor lighting, water pump), and severity, then write description, attach a photo, and click the Save button.
Screen
Building management and owners' association › Maintenance Requests
Permission needed
Buildings — maintenance requests / Add
11How does the building supervisor track maintenance requests and assign technicians?
Open the Maintenance requests menu.
Review submitted requests and their status (new, in progress, completed, closed).
Click a request to assign a maintenance technician, track actual repair cost, and update status following inspection.
Screen
Building management and owners' association › Maintenance Requests
Permission needed
Buildings — maintenance requests / View
12How do I publish a general announcement or poll for building residents?
Go to the Building management and owners' association menu and select Announcements and votes.
Click the New announcement button to open the circular drafting modal.
Select target building, enter announcement title and details (such as general assembly date or roof insulation project), and enable voting options if approval choices are needed, then click the Publish button.
Screen
Building management and owners' association › Announcements And Votes
Permission needed
Buildings — announcements and votes / Add
13How do I monitor owner voting results on maintenance or budget resolutions?
From the Announcements and votes menu, select the announcement containing the vote.
Click the View results button to inspect owner votes, approval percentages, and rejections weighted by legal ownership shares.
Screen
Building management and owners' association › Announcements And Votes
Permission needed
Buildings — announcements and votes / View
14How do I generate the annual or monthly financial report for the owners' association?
Open the Building management and owners' association menu and select Association reports.
Select building, financial period, and report type (budget vs actual expenses, unit arrears, fund cash flow).
Click the Show button to preview figures or Export to print the general assembly report in PDF format.
Screen
Building management and owners' association › Association reports
Permission needed
Buildings — reports / View
Frequently asked questions
Why can't I delete a recorded payment remitted to the building fund?
Payments posted to the building treasury cannot be deleted directly to prevent financial manipulation and ensure accounting auditing. You can void the voucher through the authorized void action if an error occurred in amount or unit allocation. Ensure you possess required permissions before voiding a receipt voucher.
Screen
Building management and owners' association › Payments