Every home has a regular delivery schedule and a bottle balance on its account, the driver knows where to stop today and how many bottles to swap, and the office knows how many empties are out with customers.
An automatic delivery schedule for every customer, a clear bottle balance, a route for the driver and a cash settlement at day's end. Try it free with one vehicle.
16 tasks
What the system does
One bundle, one price
Customers
Orders
Customer order link
Recurring schedules
Today's routes
Driver screen: My Route Today
Bottle balance and deposits
This solution is built on these systems
Their guides are part of your daily use, so turn to them for the details.
01How do I register a new customer for water and gas delivery services?
Go to the Water & gas delivery menu and select Customers.
Click the New customer button to open the customer details window.
Enter the name, phone number, city, district, precise address details, map location coordinates, and customer type (home, company, mosque), then click the Save button.
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Water & gas delivery › Customers
Permission needed
Water & gas — Customers / Add
02How do I view the customer list and their empty bottle balances?
Open the Water & gas delivery menu and click on Customers.
Review the list of customers along with their addresses, held empty water bottles or gas cylinders recorded as deposits, and financial balance.
You can filter by residential zone or distribution route.
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Water & gas delivery › Customers
Permission needed
Water & gas — Customers / View
03How do I adjust a customer's returned or damaged empty bottle balance?
From the Customers table, select the required customer and click the Bottle settlement button to open the inventory window.
Enter the number of received, returned, or damaged bottles and the refunded or charged deposit amount, then click the Approve settlement button.
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Water & gas delivery › Customers
Permission needed
Water & gas — Bottle balance / Adjust bottle balance
04How do I create a water or gas cylinder delivery order for a customer?
Go to the Water & gas delivery menu and select Orders.
Click the New order button to open the order creation window.
Select the customer, specify items (18-liter bottle, 5-liter bottle, gas cylinder), requested quantities, expected empty bottles for exchange, and delivery date and time, then click the Save button.
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Water & gas delivery › Orders
Permission needed
Water & gas — Orders / Add
05How do I view the delivery orders log and their operational statuses?
Open the Water & gas delivery menu and click on Orders.
All orders are displayed with order numbers, customer names, quantities, assigned drivers, and order status (new, on route, delivered, cancelled).
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Water & gas delivery › Orders
Permission needed
Water & gas — Orders / View
06How do I cancel a delivery order at customer request before it departs on route?
From the Orders table, select the pending order and click the Cancel order button to open the cancellation window.
Record the cancellation reason, then confirm the operation to remove the order from the distribution vehicle manifest and reschedule the route.
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Water & gas delivery › Orders
Permission needed
Water & gas — Orders / Cancel order
07How do I record a payment collected from a customer upon delivery?
From the Orders screen, search for the delivered order.
Click the Collect payment button to open the receipt window.
Specify the amount, payment method (cash, payment card, prepaid coupon), and receipt number, then click the Confirm collection button.
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Water & gas delivery › Orders
Permission needed
Water & gas — Customer payments / Add
08How do I set up a recurring delivery schedule for a regular customer?
Go to the Water & gas delivery menu and select Recurring schedules.
Click the New schedule button to open the recurring subscription window.
Select the customer, approved delivery days (e.g., every Sunday and Tuesday), and fixed quantities, then click the Save button so the system automatically generates orders on due days.
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Water & gas delivery › Recurring Schedules
Permission needed
Water & gas — Recurring schedules / Add
09How do I view active recurring water delivery schedules?
Open the Water & gas delivery menu and click on Recurring schedules.
Review the list of customers subscribed to recurring supply, upcoming delivery dates, and subscription status.
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Water & gas delivery › Recurring Schedules
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Water & gas — Recurring schedules / View
10How do I allocate today's orders across driver routes and vehicles?
Go to the Water & gas delivery menu and select Daily routes.
The system displays orders grouped by neighborhood and geographic zone.
Select the driver and delivery vehicle, then click the Assign route button to load orders onto the driver's manifest and order stop points according to the shortest geographic path.
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Water & gas delivery › Daily routes
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Water & gas — Routes / Assign to drivers
11How does a driver view their daily delivery route and stop points?
The driver opens the Water & gas delivery menu and selects My route today.
Delivery stops appear prioritized by geographic order with customer names, phone numbers, delivery quantities, returned deposit bottles, and a button to open coordinates directly in navigation maps.
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Water & gas delivery › My route today
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Water & gas — Routes / View
12How do I issue a prepaid coupon book to a customer?
Go to the Water & gas delivery menu and select Prepaid coupons.
Click the Issue coupon book button to open the generation window.
Select the customer, bottle type, number of coupons, and total book value, then click the Save button to generate coupon serial numbers or verification barcodes.
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Water & gas delivery › Prepaid Coupons
Permission needed
Water & gas — Coupons / Add
13How do I review prepaid coupon balances and redemption history?
Open the Prepaid coupons menu.
Review the issued coupon ledger with customer names, issue dates, and consumed and remaining coupon counts in their balance.
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Water & gas delivery › Prepaid Coupons
Permission needed
Water & gas — Coupons / View
14How do I add a new water container product or gas cylinder?
Go to the Water & gas delivery menu and select Products & bottles.
Click the New item button to open the product definition window.
Enter the item name (e.g., 18-liter bottle, manual water pump, gas cylinder), selling price, and empty container deposit value, then click the Save button.
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Water & gas delivery › Products & Bottles
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Water & gas — Products / Add
15How do I update water product prices and container deposit values?
From the Products & bottles table, select the required product and click the Edit button to open the details window.
Update the refill price, retail price, or empty container deposit fee, then click the Save button.
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Water & gas delivery › Products & Bottles
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Water & gas — Products / Edit
16How do I export water and gas sales and delivery reports?
Open the Water & gas delivery menu and select Water & gas reports.
Specify the date range and report type (distributed bottle quantities, customer deposit bottle inventory, driver productivity, coupon sales).
Click the Show or Export button to download the report and reconcile physical inventory.